Your customers are your most important source of feedback. Their ratings and reviews impact how search engines and other customers make decisions about your brand everyday. Managing your digital reputation by monitoring customer feedback and responding quickly to every review, for each location across multiple social networks like Yelp, Facebook, and Google takes a ton of time.
But don’t stress, we have a system in place designed to help you with this important process.
We not only show you how to do this, we provide the help to get it done so you can just focus on your business by Rebecca Stolz - Club MVP, Youth Sports Marketing Director
Boost Your Reputation
Nearly 70% of consumers rely on online reviews before making a purchase. On mobile, your stores or restaurants simply can’t be found in non-brand searches unless they have a 3 or 4-star rating or higher. A solid online reputation management strategy is a critical part of providing a better customer experience and improving the visibility of your stores, showrooms or restaurants.
Businesses who actively monitor reviews and use that knowledge to make operational changes are looked at as responsive and more “in-touch” for their customers.
Respond To Reviews
Online reviews are critical to your brand perception and consumer buying decisions. A leading report says:
- 22% of online review signals have an influence on local search rank
- 82% of consumers read local business reviews online before purchasing
- 80% of consumers haven’t purchased based solely on negative reviews
Analyze your business
Reviews are today’s way of listening to customers – it’s like running a continuous customer survey – happening across the internet. You’ll get praise, you’re getting complaints, but when you pay attention and make operational changes, those actions can be differentiators for your business and can make your brand really stand out in two main ways: